Privacy Policy

Who We Are

Stellar Support (stellarsupport.in) provides AI-powered operations tools for Amazon sellers in India. We help sellers understand their profitability, fees, inventory, and reimbursement opportunities through a combination of a local dashboard and an AI intelligence layer.

For questions about this policy, contact us at info@stellarsupport.in.

What We Collect and Why

Amazon OAuth credentials
When you connect your Amazon seller account via our authorisation flow, Amazon issues us a refresh token tied to your account. We store this token in Google Secret Manager on Google Cloud Platform. This token is used solely to fetch your Amazon data on your behalf — settlements, orders, inventory, fees, and related reports via the Amazon Selling Partner API and Amazon Ads API. We do not use it for any other purpose.

Amazon business data
When our tools fetch your Amazon data, it is processed in memory on our servers to power intelligence features (such as fee audit, reimbursement reconciliation, and inventory analysis). This data is not written to disk on our servers and is discarded after the operation completes. Historical data pulled for your local dashboard is stored on your own machine — not ours.

Demo request form
If you submit a demo request on our website, we collect your name, email address, phone number, and business name. We use this information only to contact you about scheduling a demo.

Website analytics
We use Google Analytics to understand how visitors use our website. This collects anonymised usage data such as pages visited and browser type. No personally identifiable information is collected through analytics.

What We Do Not Do

• We do not sell, rent, or share your data with third parties for marketing purposes.
• We do not store your Amazon business data (orders, settlements, inventory, etc.) on our servers.
• We do not retain your Amazon data after an operation completes — it is processed in memory and discarded.
• We do not access your Amazon account for any purpose other than fulfilling the services you have requested.

Where Data Is Stored

• Refresh tokens — stored securely in Google Cloud, India region.
• Local dashboard data — your machine only. We have no access to it.
• Demo form submissions — received by us via email.

Third-Party Services

We use the following third-party services to operate:

• Amazon — Selling Partner API and Ads API, used to fetch seller data with your authorisation.
• Google Cloud Platform — Cloud Run (backend compute) and Secret Manager (credential storage).
• Vercel — static website hosting.
• Google Analytics — anonymised website usage analytics.

Data Retention

We retain your Amazon refresh token for as long as you remain a Stellar Support customer, or until you revoke access via Amazon's authorisation settings. Demo form submissions are retained for as long as needed to follow up on your request. You may request deletion at any time by contacting info@stellarsupport.in.

Your Rights

You may at any time:

• Revoke Stellar Support's access to your Amazon account via Amazon Seller Central → Settings → Authorised Applications.
• Request deletion of any data we hold about you by emailing info@stellarsupport.in.
• Ask us what data we hold about you.

Security

Credentials are stored securely in the cloud and are never exposed to the frontend or logged. Access tokens are generated in memory as needed and never written to disk. All communication between our services uses HTTPS.

Changes to This Policy

We may update this policy as our product evolves. Material changes will be noted at the top of this page with a revised date. Continued use of Stellar Support after changes constitutes acceptance of the updated policy.

Contact

For any privacy-related questions or requests, contact us at info@stellarsupport.in.